Terms of Use

Welcome to Startup Mzansi App. Startup Mzansi App is owned and managed by StartupApp (Pty) Ltd (herein after referred to as StartupApp). If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern StartupApp’s relationship with you in relation to this platform.

The term ‘StartupApp’ or 'us' or 'we' refers to the owner of the website whose registered office is 351 Pavarotti Road, Midridge Park, Midrand, 1682. Our company registration number is 2016/016725/07, registered in South Africa. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this platform is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to StartupApp are acknowledged on the website.

Unauthorised use of this platform may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this platform from another platform or document without StartupApp's prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa or regulatory authority within the country of South Africa.

Cancellation Policy

StartupApp believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.

There is no cancellation of orders placed under the Same day delivery category.

No cancellations are entertained for those products/services that the StartupApp marketing team has obtained on special discounts and offers on occasions like New Year, Good Friday, Human Rights Day, Heritage Day, etc. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy

When you buy our products/services, your purchase is covered by our 24 hours money back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this guarantee, you must contact us within the first 24 hours of your payment. Just send an email to support@startupmzansi.app. We'll gladly refund you 100% of your fees within 24-72 hours of your refund request.